Delay certificate

This screen does not update automatically.

Ticket Exchange Refund Policy

Applicable Lines and Sections:

The following lines are covered by this delay certificate service:

The following certifies the maximum delay incurred on these lines:

The following lines, except for certain sections, also issue delay certificates through "DOKOTORE" website or app.

  • Tōkaidō Line (Tōkyō ~ Yugawara)
  • Yokosuka Line/Sōbu Line [Rapid] (Kurihama ~ Tōkyō ~ Inage)
  • Keihin-Tōhoku Line/Negishi Line (Ōmiya ~ Ōfuna)
  • Yokohama Line (Higashi-Kanagawa ~ Hachiōji)
  • Nambu Line (Kawasaki ~ Tachikawa)
  • Yamanote Line (Entire Line)
  • Chūō Line [Rapid]/Chūō Line (Tōkyō ~ Kōfu)
  • Chūō Line/Sōbu Line [Local] (Mitaka ~ Chiba)
  • Ōme Line (Tachikawa ~ Ōme)
  • Itsukaichi Line (Haijima ~ Musashi-Itsukaichi)
  • Utsunomiya Line (Tōkyō ~ Nasushiobara)
  • Takasaki Line (Ōmiya ~ Jimbohara)
  • Saikyō Line/Kawagoe Line (Ōsaki ~ Shinjuku ~ Musashi-Takahagi)
  • Jōban Line [Rapid]/ Jōban Line (Ueno ~ Hatori)
  • Jōban Line [Local] (Ayase ~ Toride)
  • Keiyō Line (Tōkyō ~ Soga)
  • Musashino Line (Fuchūhommachi ~ Nishi-Funabashi)
【Shōnan-Shinjuku Line】
For customers using the Shōnan-Shinjuku Line, please choose a certificate corresponding to the sections traveled on the Utsunomiya Line, Takasaki Line, Saikyō Line/Kawagoe Line, Yokosuka Line/Sōbu Line [Rapid], or Tōkaidō Line.
【Ueno-Tōkyō Line】
For customers using the Ueno-Tōkyō Line, please choose a certificate corresponding to the sections traveled on the Utsunomiya Line, Takasaki Line, Tōkaidō Line, Jōban Line [Rapid], or Jōban Line.
【Direct-through trains on the Sōtetsu Line】
For customers using the direct-through trains on the Sōtetsu Line, please choose a certificate corresponding to the sections traveled on the Saikyō Line/Kawagoe Line or Yokosuka Line.
【Takasaki Line】
For customers using the Takasaki Line (Tōkyō to Ōmiya), please choose a certificate for the Utsunomiya Line.